To cancel an order, please cancel it before it is shipped. Orders that have already been shipped cannot be taken back due to international shipping. If you have a special reason, please contact us at info@taozistore.com or contact us on our official LINE.

Please note: We do not accept return requests that affect resale. If you wish to return an item, please return it in its original packaging and in perfect condition.

TaoZi (TaoZiStore) serves model enthusiasts all over the world, but we pay more attention to the feedback of Southeast Asian consumers than other countries. Our main customers are model enthusiasts in Southeast Asia. In Southeast Asia, we are the most professional!

"If you need any other parts, you can always contact us at info@taozistore.com. Please provide us with your order number or the recipient's name and address, the required parts list and a photo of the corresponding panel or detail. The TaoZi team will pack the required parts in an envelope and send it to the provided email address free of charge. Now you can complete your model.

We believe that building TaoZi models is a fun and entertaining pastime. We want to share TaoZi creative joy and inspire people with our handmade knots. You can take your time to enjoy the assembly process, and the detailed illustrated instructions will give you guidance to complete all the steps.

Please find your inquiry or search by entering your tracking number on the following website: Track Your Order

Your order confirmation and logistics order number will be sent to you by email. If you haven't received it, please check your spam folder. Also, please subscribe to our emails to receive the latest updates on your package.